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A hybrid workplace without Microsoft Teams? Seems almost impossible. Businesses all over the world use the popular platform to connect, communicate and collaborate. In fact, Microsoft hit a milestone back in July, with over 250 million active monthly users. Its seamless integration with Microsoft 365 allows businesses to both improve their collaboration and boost their productivity. But Microsoft Teams has much more to offer than the chat function we’re all too familiar with – Microsoft Teams also includes VoIP calling, offering businesses a cloud-based phone system that is more affordable and efficient than a traditional one.

To conclude our four-part series on business telephony, in this blog you’ll discover how Microsoft Teams Voice will change your business telephony experience and what you need to consider when making the move. 


Why Should You Make the Move? 

Microsoft Teams Voice offers many benefits for businesses wanting to improve team communication and collaboration and give their productivity a boost:

Seamless Integration: Microsoft Teams Voice integrates seamlessly with all Microsoft messaging, email and productivity applications, allowing you to work more efficiently.

Lower Costs: Microsoft Voice is scalable, meaning it can be tailored to your specific business needs, meaning you only pay for what you need. You can also remove the costs of physical mobile devices as your team can use their laptops/smartphones and headsets to make and receive calls. 

Flexible Workplace: As Microsoft Teams Voice is a cloud-based phone system, you can take calls from anywhere, at any time. Whether you are working remotely or in the office, the phone system can be easily accessed regardless of your location. 

More Security: With Microsoft managing the phone system, all your users are protected by the Microsoft cloud, offering improved security and higher call quality.  

Read our blog to find out more about Microsoft Teams Voice and why it is a viable phone system.


Teams voice migration

Best Practises Before You Start Your Migration 

There are a few steps you need to follow before migrating to Microsoft Teams Voice. Follow these best practices to make the move as smooth as possible:


1. Get Your Microsoft Business Voice License: 
The first step in your migration is to ensure that you have a Microsoft 365 subscription and determine which calling plan you need for your business. Will you be making and receiving both external and internal calls, will they be solely national or international, etc. Microsoft offers two main options: Business Voice with Call Planning and Business Voice without Call Planning. 

2. Test your internet connection:  
The next step is testing your internet connection. Will your internet be strong and fast enough to support Business Voice and the number of calls your employees make a day? 

3. Provide training: 
Install Teams on your staff’s devices and make sure to train your team once you have adopted Teams Voice calling. That way they know exactly what they are doing and are not thrown in at the deep end. 

4. Get support from BITS:
BITS can guide you through all these steps and help you set up the effective cloud-based phone system for your business. We will help you keep connected and collaborative


Book a free consultation with one of our telephony experts today and make the move to Microsoft Teams Voice with BITS’ help.