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24/7 IT Management

Organisations are highly dependent on their IT systems. IT systems are now at the core of how organisations operate. You need robust, stable and available IT systems.

24/7 IT Management

IT performance bottlenecks impact on the productivity of employees. But what is far worse is when your IT systems are “down” and unavailable. If the wheels grind to a halt it can have a critical impact on many different parts of your organisation including supply-chain, payroll, production, financial accounting, time & attendance, customer relationship management, etc. The list goes on.

It is important too to emphasise that IT downtime can affect your communications with your customers. And reputational damage can quickly occur if user experiences are not smooth, fast and reliable.

 And what happens when downtime carries with it the potential loss of data? Have you a critical server? If it were to go down, would there be a risk of you losing data? And what of the time that would be required for you to return to normal operation?

The implication is clear. It’s not just prudent for you to have an ability to react to IT system problems that arise. You need to be able to proactively identify and address issues before they have a significant impact.

You need a relentless focus on monitoring performance and minimising downtime. However, you also need to do this in as cost-effective a manner as possible. Yes, you need insurance. But neither can you afford to have BITS on site all the time monitoring the performance of your IT systems.

The solution is Remote Monitoring and Management Software or RMM.

RMM is monitoring software that BITS can install on your critical IT systems. Once installed, the software does its job without IT service personnel needing to be onsite. Rather, the software does its monitoring 24/7/365 and raises an alarm if there is a problem or an indication of an impending problem. These advance warnings provide information that, if acted on promptly, allows preventative measures to be taken. The effect? Your organisation continues to run smoothly with less performance issues and minimal downtime.

Here at BITS we understand deeply the importance of your IT systems to our organisations. That is the precise reason why we specialise in the use of remote monitoring to maximise IT system uptime for our clients.

We have a repeatable process we follow. We carry out an audit to get a clear picture of your IT systems and your needs. We also maintain a vigilant eye on the existing and emergent RMM options so that we are in a position to provide you with the optimal solution for your particular circumstances.

But that is only part of the solution. It is of no benefit to you if an alarm is raised but is not acted on. The system is only as strong as the weakest link in the chain. Therefore we also maintain a hyper-readiness to react at speed to any issues that arise in your IT system.

24/7 IT Management

Find out more about the IT Management services delivered by our skilled technical staff