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Business IT Support

Organisations are highly dependent on their IT systems, because they are at the core of how the business operates. Managed IT Services offer you robust, stable and available IT systems.

The Importance of Business IT Support

IT downtime can paralyse your entire business, which is why Business IT Support has never been more crucial than in the modern workplace.

IT performance bottlenecks impact on the productivity of employees. But what is far worse is when your IT systems are unavailable. If the wheels grind to a halt it can have a critical impact on many different parts of your organisation, including:

  • Supply-chain
  • Payroll
  • Production
  • Financial accounting
  • Time & attendance
  • Customer relationship management

Unreliable IT affects every area of your business, and worse, what happens when downtime carries with it the potential loss of data? Do you critical servers? If they were to go down, would there be a risk of you losing data? And what of the time that would be required for you to return to normal operation?

The implication is clear. You need the right Business IT support to be able to react to system problems as they arise so you can identify and address them before they have a significant impact.

The solution is Remote Monitoring and Management Software or RMM.

Remote Monitoring and Management

RMM is monitoring software that BITS can install on your critical IT systems. Once installed, the software does its job without IT service personnel needing to be onsite. Rather, the software does its monitoring 24/7/365 and raises an alarm if there is a problem or an indication of an impending problem. These advance warnings provide information that, if acted on promptly, allows preventative measures to be taken. The effect? Your organisation continues to run smoothly with fewer performance issues and minimal downtime.

Here at BITS, we understand the importance of your IT systems to your organisation. That is the precise reason why we specialise in the use of remote monitoring to maximise IT system uptime for our clients.

With our managed IT services, we

  • Carry out an audit to get a clear picture of your IT systems and your needs.
  • Maintain a vigilant eye on the existing and emergent RMM options so that we are in a position to provide you with the optimal solution for your circumstances.
  • Quickly react to any issues that arise in your IT system.

Your system is only as strong as the weakest link in the chain. With Business IT Support from BITS, you can ensure that your systems are monitored and maintained at all times, allowing you to use your precious time for what matters most: your work.

Find out more about the managed IT services delivered by our skilled technical staff