Hardware & Software Support

A layered approach to:

Hardware & Software Support

BITS manage complex hardware and cloud-based solutions for clients across the country. Our specialist IT Support team manage software seamlessly and take care of everything so you can concentrate on the day job.

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Case Studies

IT downtime can paralyse your entire business

Unreliable IT affects every area of your business, and worse, what happens when
downtime carries with it the potential loss of data?

With BITS, you get:

Lan & Server Support
As part of our Proactive LAN Management service, BITS takes responsibility for the smooth running of your entire computer network, from the initial configuration of the LAN ports and Wireless LAN (WLAN) access points, through to the management of the hardware and software components of the network.
IT Helpdesk Support Services
BITS provides a wide range of IT support and Helpdesk support services. Our helpdesk is staffed by highly qualified and dedicated helpdesk engineers from 8:30am to 5:30pm, Monday to Friday.
Remote Support
As part of our commitment to getting issues resolved as quickly as possible for our clients, we also provide Remote Support where appropriate.
Onsite Support
When Helpdesk Support or our Remote Support do not resolve an issue, we can dispatch an engineer (or team) to your office to resolve the issue onsite.
For our contract clients, our response times are guaranteed and part of the contract. For all other clients we use a priority system where the most critical problems are addressed first.

Why BITS ?

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The Next Steps

A simple, low-risk process – from health check to onboarding.

Step 1: Discovery & I.T. Audit
We take the time to understand your business, current setup, and key pain points through an initial consultation and I.T. Audit.

Step 2: Strategy & Planning
Based on our findings, we create a tailored technology roadmap aligned with your business goals, security requirements, and future growth.

Step 3: Onboarding & Ongoing Support
Our team manages the onboarding process with minimal disruption, backed by ongoing support, regular reviews, and a long-term strategic partnership.

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Why choose us as
your IT Partner?

  • Advice That Fits:
    We tailor our expertise to your specific goals.
  • Built to Grow:
    IT solutions that evolve alongside your team.
  • The Support You Need:
    Reliable security and 24/7 care you can count on.

    We will use the information you provide to respond to your enquiry. For details, see our Privacy Policy.

    Client Testimonials

    STEPHEN MULLINS

    ”We have worked with bits for a number of years and have found them to be very pro-active to our business needs. They deal with any IT queries and issues that arise in a very professional manner, and the bits senior management and wider team are very easy to work with. They provide an excellent value for money service”.

    STEPHEN MULLINS
    CFO, Beotanics Group Ltd

    JOHN RYAN

    “BITS took over the management of the network, We’ve been very happy with their approach and the overall improvement in the IT network. BITs are very proactive and are working with us on an on-going basis to continue to develop the network.”

    JOHN RYAN
    Owner, Pembroke Hotel

    PASCHAL BERGIN

    “We have been using BITS for over 10 years for IT Support services. They are professional, efficient and very responsive. We highly recommend BITS for any IT needs.”

    PASCHAL BERGIN
    Managing Director, Paschal Bergin & Co

    Our Partners

    OFFICES
    Speak to one
    of our team

    Kilkenny
    056 778 6882

    Dublin
    01 525 2181

    Carlow
    059 918 6728