Service Level Agreements

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At BITS, we offer a full range of support contract options to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations. In order to minimise your downtime in the event of an IT problem occurring, we provide a service agreement that guarantees fast, reliable & professional assistance. Under our support contracts we deliver a guaranteed 4 hour emergency response to critical issues – with Remote Support and telephone technical support being provided immediately.

We offer a “full cover” contract that usually lasts for 12 months.  During that time, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our clients to purchase support time from BITS at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.

Each contract and client is different so contact us to arrange an assessment of your own business-specific needs.

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