IT Helpdesk

At BITS we provide a comprehensive range of IT support and Helpdesk support services. Our helpdesk is staffed by highly qualified and dedicated helpdesk engineers from 8:30am to 5:30pm, Monday to Friday, including lunchtimes.

If a client experiences an issue, they can reach our helpdesk by phone, email or through the online client portal. All reported issues are logged and investigated as set out in the service level agreement (SLA). Our engineers use a variety of options such as  remote dial-in  to rapidly investigate, diagnose and resolve the issue.

With the client portal our contract clients have access to our knowledge base which is specific to them. This allows clients to review open tickets and see what tickets have been logged into the system (by phone, email or via the portal). They can review this information over the period of their choice – last week, month, quarter, etc. They can also escalate their own calls via the Portal.