Welcome to BITS SOUTH EAST LIMITED
We are BITS South East Limited an Irish incorporated company (“we”, “us”, “our”) and we are located at Second Floor, The Smithlands Centre, Loughboy, Kilkenny, R95 E44N, Ireland.
We take our responsibilities under applicable data protection law, including the EU General Data Protection Regulation and implementing legislation such as the Data Protection Act 2018, very seriously.
The purpose of this Privacy Policy is to inform you of the data relating to you that we collect and use in connection with this website and the uses (including disclosures to third parties) we make of such data.
For the purposes of the GDPR, we are a data controller in respect of personal information collected through our website and any social media accounts such as Facebook, any blogs etc that post a link to this Privacy Policy, and a data processor for information collected through the Services that we provide.
This Privacy Policy applies to the personal information shared or stored by people who interact with our company website situated at www.bits.ie and it also applies to anybody who interacts with our services being the provision of IT support and maintenance services (“Services”).
By visiting our website(s), and/or signing up to receive communications or Services from us you are accepting the terms of this Privacy Policy.
You are therefore encouraged to read this policy before using or submitting information to us.
1) Your rights, processing, data collection and use of personal data
Your Rights
You have the following legal rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:
Right to access the data – You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
Right to rectification – You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
Right to erasure – You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the “right to be forgotten”.
Right to restriction of processing or to object to processing – You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
Right to data portability – You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
You also have the right to lodge a complaint with the Irish Data Protection Commission if you are not happy with the way we have used your information or addressed your rights. Details of how to lodge a complaint can be found at on the Data Protection Commissioner website or you can call the Data Protection Commissioner at 353 (0)761 104 800. However, before deciding to proceed with this option, we would appreciate if you contacted our Managing Director and Data Protection Officer, Paul Byrneas we would welcome an opportunity to discuss any issues you may have in relation to your personal data.
If you wish to exercise any of the above rights, then please do not hesitate to contact us using the contact details provided at the end of this Privacy Policy.
Processing
We will use personal data relating to you for the purposes of:
- dealing with any queries that you have submitted to us via our website
- processing data as a result of you using our Services
- improving and developing our website
- carrying out research and user surveys
- sending you promotional and marketing materials, subject to any preferences that you express when we collect your contact details or subsequently. You can opt out of receiving promotional and marketing materials from us at any time, including by contacting [email protected]
- generating and analyzing statistics regarding usage of our website and platform, including the frequency of use of individual pages (where possible, personal data will be anonymized before being used for this purpose)
- fraud prevention, investigation and detection
- establishing, exercising or defending legal claims
- providing information to our professional advisors
The legal bases on which we process your personal data are as more particularly set out below.
- our legitimate interests in conducting our business
- compliance with a legal or regulatory obligation that applies to us
- the performance of a contract with you or in order to take steps at your request prior to entering into a contract
Browsing our website
As an anonymous visitor to our website we collect no personally identifiable information about you, apart from information which you volunteer (please see more on this in the next section below).
We use temporary third party Google Analytics to collect an anonymous record of your site page views and to recognize return visits (also anonymously) using a unique cookie in your browser.
We use the collected page-view information to understand how visitors use the website and to help us improve access to its information and functionality.
Submitting website forms
If you submit your details on a Contact Us form, or any other similar form we may implement in the future, we will save your personal details in our Customer Relationship Management (CRM) database. We also record this activity with a temporary third party Google Analytics cookie to provide a best estimate of where you came from before you visited our website e.g. a Google advertisement, Ad-campaign, a search listing, or an external link to our site.
We may use your information to contact you again in future if we believe we have an offer that may be relevant to you. We may also analyze collected contact information in aggregate form to better inform our future marketing efforts. We record your origin to allow us analyse the effectiveness of our marketing and search engine optimisation efforts.
You may cease receiving our newsletters at any time by using the “unsubscribe” link included in every issue sent. Your email address may be retained to ensure you no longer receive communications, unless you choose to actively re-subscribe.
Data storage, sharing, rectification
Personal information, such as collected on our company website, is securely stored in our servers and the servers of selected third parties (like Google). We will never share personal information with other third parties, except where we are required to do so by law or for fraud prevention, investigation and detection, or, for establishing, exercising or defending legal claims.
We will not hold your personal data for longer than is necessary. We shall retain your personal data for as long as we need it for the purposes described in this privacy policy, or to comply with our obligations under applicable law, or, to provide you with our services, and, if relevant, to deal with any claim or dispute that might arise between you and us.
We and our providers employ industry-accepted levels of security on all data storage and transmission. This includes the use of HTTPS/TLS (Transport Layer Security encryption) when interacting with secure areas of our website, and SMTP/TLS (email encryption) when interacting via email. Personal information stored on any portable media (for example portable backup media or laptops) is subject to encryption (Full Disk Encryption).
Your contact, billing and other details will never be shared or stored with third parties, except where we are legally obliged to do so, or where we make use of an external service to operate some aspect of our business, such as credit card processing, or CRM. In such instances, the storage of your data on third party systems will be solely for the purpose of operating our business to provide you with the contracted service, and never for the direct benefit of the third party, who will never have any other right of use to your data.
Where we make use of an external service in this way, we will require the same commitment to the protection of your data as we ourselves implement.
You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information to make it complete.
In addition, and as also previously noted, you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
Data access and data portability
You may request a copy of any personal information we may hold about you. You can do this by using the contact details at the end of this policy. You may request that any incorrect data be amended, or alter your communications preferences at any time. Your requests for this type of access or amendment will be subject to the relevant data protection legislation.
In addition, and as also previously noted, on the question of your right to data portability, you have the absolute right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.
Data control and right to be forgotten
As noted previously, you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the “right to be forgotten”.
Data privacy policy changes
We reserve the right to make changes to this Privacy Policy and any such changes will be posted on our website 30 days prior to such changes becoming effective. Where we propose to make changes to how we collect, use or disclose personal information that could reduce the privacy of its owner in any way, we will notify all persons potentially affected (typically via email), with an opportunity to opt out of such use. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.
Policy questions If you have any queries about our Privacy Policy or about our approach to the privacy of your personal information, or indeed, any complaint in connection with our processing of your personal data then you can contact us as follows:
Contact Name: Paul Byrne
Email: [email protected]
Telephone: +353 56 778 6882
Or post: Second Floor, The Smithlands Centre, Loughboy, Kilkenny, R95 E44N, Ireland