Hardware & Software Support

Proactive LAN Management

Your network and server play a crucial role in ensuring the stability and performance of all computer related services within your company. Managing a Local Area Network (LAN) in a proactive way can be expensive and time-consuming if a business attempts to do this for itself. Specialist knowledge is required – particularly as networks continue to grow in complexity. BITS has built up this specialist knowledge over many years of experience providing end-to-end LAN management for our clients.

As part of our Proactive LAN Management service, BITS takes responsibility for the smooth running of your entire computer network, from the initial configuration of the LAN ports and Wireless LAN (WLAN) access points, through to the management of the hardware and software components of the network. With our focus on the performance of the overall network, infrastructure health, we are set up to actively monitor your network and react in the event of an issue arising.

We also provide a network design service that ensures you are getting the most from your IT investment – as well as ensuring that you have a robust and fit-for-purpose system that can develop and evolve in line with your business.

Contact us to find out more about proactive management of your network by our skilled technical staff.

BITS provides a wide range of IT support and Helpdesk support services. Our helpdesk is staffed by highly qualified and dedicated helpdesk engineers from 8:30am to 5:30pm, Monday to Friday.

If a client has an issue, they contact our helpdesk by phone, email or through the online client portal. All reported issues are logged and investigated as set out in the service level agreement (SLA). Our engineers use a variety of options such as remote dial-in to rapidly investigate, diagnose and resolve the issue.

The client portal gives our contract clients access to our knowledge base which is specific to the client’s site. This allows clients to review open tickets and see what tickets have been logged into the system (by phone, email or via the portal) over the last week, month, quarter, etc. Clients can also escalate their own calls via the Portal.

Contact us to find out more about how we can provide you and your staff with fast and efficient Helpdesk Support.

As part of our commitment to getting issues resolved as quickly as possible for our clients, we also provide Remote Support where appropriate. With Remote support we log into our clients’ PCs/Servers via a secure channel from our offices and typically identify the source of the problem within a few minutes. Indeed the majority of issues are fully resolved within 30 minutes!

Contact us to find out more about the remote support services delivered by our skilled technical staff.

When Helpdesk Support or our Remote Support do not resolve an issue, we can dispatch an engineer (or team) to your office to resolve the issue onsite. For our contract clients, our response times are guaranteed and part of the contract. For all other clients we use a priority system where the most critical problems are addressed first.

Contact us to find out more about the onsite support services delivered by our skilled technical staff.