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Case Studies
ECOPOWER

Supporting an energy company as they move to a new Managed Service Provider (MSP). Client Overview Energy development company with a particular...
Cyber Security regarding Business Acquisitions

Cyber Security
The Importance of Cyber Security Due Diligence in Business Acquisitions: An Irish Perspective

In today’s digital age, cyber security has become a critical concern for businesses worldwide. As companies increasingly rely on digital...
Cyber Security Review Grant

Cyber Security
Strengthen Your Business’s Cyber Defences with the New Cyber Security Review Grant

Enterprise Ireland and the National Cyber Security Centre have launched the new Cyber Security Review Grant worth up to...
Business Broadband

Business Broadband
With NBI Mostly Nationwide, Why Am I Still Paying so Much for Business Broadband?

In this blog post, we explore the factors contributing to the high cost of business broadband and what can be...

Cyber Crime
Invoice Redirection Fraud

In this blog, we delve into the world of invoice redirection fraud, shedding light on the threats it poses and...

Cyber Crime
What is Cyber Security Best Practice?

This blog explores the realm of cybersecurity best practices, including understanding them, the benefits they offer to SMEs, and the...

Managed Service Providers
Unlocking Success for Small to Medium-Sized Enterprises through Managed Service Providers

In this blog, we dive into how businesses can get the most from their relationship with their IT Provider (also...

Cyber Crime
Protecting Your Business from Spoofed Email Addresses and Phishing Attempts

This blog will cover measures you can take to safeguard your business against email spoofing and phishing attacks.

Miscellaneous

Hardware & Software Support

A layered approach to:

Hardware & Software Support

BITS manage complex hardware and cloud-based solutions for clients across the country. Our specialist IT Support team manage software seamlessly and take care of everything so you can concentrate on the day job.

Contact our Team
Case Studies

IT downtime can paralyse your entire business

Unreliable IT affects every area of your business, and worse, what happens when
downtime carries with it the potential loss of data?

With BITS, you get:

Lan & Server Support
As part of our Proactive LAN Management service, BITS takes responsibility for the smooth running of your entire computer network, from the initial configuration of the LAN ports and Wireless LAN (WLAN) access points, through to the management of the hardware and software components of the network.
IT Helpdesk Support Services
BITS provides a wide range of IT support and Helpdesk support services. Our helpdesk is staffed by highly qualified and dedicated helpdesk engineers from 8:30am to 5:30pm, Monday to Friday.
Remote Support
As part of our commitment to getting issues resolved as quickly as possible for our clients, we also provide Remote Support where appropriate.
Onsite Support
When Helpdesk Support or our Remote Support do not resolve an issue, we can dispatch an engineer (or team) to your office to resolve the issue onsite.
For our contract clients, our response times are guaranteed and part of the contract. For all other clients we use a priority system where the most critical problems are addressed first.

Why BITS ?

0
YEARS EXPERIENCE
0
+
CLIENTS
0
HR
SUPPORT SERVICE
0
5 STAR REVIEWS

The Next Steps

A simple, low-risk process - from health check to onboarding.

Step 1: Discovery & I.T. Audit
We take the time to understand your business, current setup, and key pain points through an initial consultation and I.T. Audit.

Step 2: Strategy & Planning
Based on our findings, we create a tailored technology roadmap aligned with your business goals, security requirements, and future growth.

Step 3: Onboarding & Ongoing Support
Our team manages the onboarding process with minimal disruption, backed by ongoing support, regular reviews, and a long-term strategic partnership.

Contact us

Why choose us as
your IT Partner?

  • Advice That Fits:
    We tailor our expertise to your specific goals.
  • Built to Grow:
    IT solutions that evolve alongside your team.
  • The Support You Need:
    Reliable security and 24/7 care you can count on.

    We will use the information you provide to respond to your enquiry. For details, see our Privacy Policy.

    Client Testimonials

    STEPHEN MULLINS

    ”We have worked with bits for a number of years and have found them to be very pro-active to our business needs. They deal with any IT queries and issues that arise in a very professional manner, and the bits senior management and wider team are very easy to work with. They provide an excellent value for money service”.

    STEPHEN MULLINS
    CFO, Beotanics Group Ltd

    JOHN RYAN

    “BITS took over the management of the network, We’ve been very happy with their approach and the overall improvement in the IT network. BITs are very proactive and are working with us on an on-going basis to continue to develop the network.”

    JOHN RYAN
    Owner, Pembroke Hotel

    PASCHAL BERGIN

    “We have been using BITS for over 10 years for IT Support services. They are professional, efficient and very responsive. We highly recommend BITS for any IT needs.”

    PASCHAL BERGIN
    Managing Director, Paschal Bergin & Co

    Our Partners

    OFFICES
    Speak to one
    of our team

    Kilkenny
    056 778 6882

    Dublin
    01 525 2181

    Carlow
    059 918 6728

    Read more +

    24/7 IT Management

    A layered approach to:

    24/7 IT Management

    Organisations are highly dependent on their IT systems, because they are at the core of how the business operates. Managed IT Services offer you robust, stable and available IT systems.

    Contact our Team
    Case Studies

    IT downtime can paralyse your entire business

    Unreliable IT affects every area of your business, and worse, what happens when
    downtime carries with it the potential loss of data?

    With BITS, you get:

    Constant Network Vigilance
    Our monitoring tools work around the clock to track the health of your servers, applications, and network traffic. By maintaining constant oversight, we can identify performance dips or hardware warnings the moment they occur, regardless of the time of day.
    Proactive Bottleneck Detection
    We don't wait for your systems to crash; we monitor key performance indicators like CPU usage and memory spikes to catch problems early. This proactive approach allows us to fine-tune your resources, preventing slowdowns that would otherwise hinder staff productivity.
    Automated Alerting & Response
    When our management system detects a critical failure, it immediately triggers an alert to our technical team. This automated process ensures a lightning-fast response time, allowing our engineers to begin remediation immediately to minimize any potential business downtime.
    Comprehensive Performance Reporting
    We provide detailed reports that highlight trends in your system's performance and resource consumption over time. These insights help you move away from guesswork, allowing you to make informed decisions about when and where to upgrade your infrastructure for future growth.

    Why BITS ?

    0
    YEARS EXPERIENCE
    0
    +
    CLIENTS
    0
    HR
    SUPPORT SERVICE
    0
    5 STAR REVIEWS

    The Next Steps

    A simple, low-risk process - from health check to onboarding.

    Step 1: Discovery & I.T. Audit
    We take the time to understand your business, current setup, and key pain points through an initial consultation and I.T. Audit.

    Step 2: Strategy & Planning
    Based on our findings, we create a tailored technology roadmap aligned with your business goals, security requirements, and future growth.

    Step 3: Onboarding & Ongoing Support
    Our team manages the onboarding process with minimal disruption, backed by ongoing support, regular reviews, and a long-term strategic partnership.

    Contact us

    Why choose us as
    your IT Partner?

    • Advice That Fits:
      We tailor our expertise to your specific goals.
    • Built to Grow:
      IT solutions that evolve alongside your team.
    • The Support You Need:
      Reliable security and 24/7 care you can count on.

      We will use the information you provide to respond to your enquiry. For details, see our Privacy Policy.

      Client Testimonials

      STEPHEN MULLINS

      ”We have worked with bits for a number of years and have found them to be very pro-active to our business needs. They deal with any IT queries and issues that arise in a very professional manner, and the bits senior management and wider team are very easy to work with. They provide an excellent value for money service”.

      STEPHEN MULLINS
      CFO, Beotanics Group Ltd

      JOHN RYAN

      “BITS took over the management of the network, We’ve been very happy with their approach and the overall improvement in the IT network. BITs are very proactive and are working with us on an on-going basis to continue to develop the network.”

      JOHN RYAN
      Owner, Pembroke Hotel

      PASCHAL BERGIN

      “We have been using BITS for over 10 years for IT Support services. They are professional, efficient and very responsive. We highly recommend BITS for any IT needs.”

      PASCHAL BERGIN
      Managing Director, Paschal Bergin & Co

      Our Partners

      OFFICES
      Speak to one
      of our team

      Kilkenny
      056 778 6882

      Dublin
      01 525 2181

      Carlow
      059 918 6728

      Read more +