Careers

Field Service Engineers

JOB OVERVIEW

Providing professional and friendly onsite & remote support to our client base for a wide variety of support issues. Installing, configuring and troubleshooting of IT related hardware and software. Install and setup of network devices – wireless access points, switches, firewall, routers, etc. Supporting senior engineers on project installs. Actively seeking opportunities to improve client’s IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Communicating progress and issues both internally and to clients. Recording in detail all work carried out within our ticketing and document management systems. Ensuring service level agreement targets are met.

HAVE YOU GO:

• A third level relevant technical qualification or alternative
• 2 to 3 years’ experience in field service, preferably in an MSP environment
• Experience supporting & installing end user Win devices
• Windows Server experience including HyperV – installing/troubleshooting
• Microsoft 365 – install/config/migrate Exchange, SharePoint, OneDrive, Teams including Voice, MDM
• Professional certifications, in particular around Microsoft 365 an advantage
• Networking – install/config wireless access points, switches, routers and firewalls (Sonicwall, Lancom, UniFi)
• Excellent communication skills with fluent spoken and written English
• Excellent interpersonal, organisational and documentation skills
• The ability to take ownership of issues and follow through to resolution
• Full Clean Driver’s License

WE NEED SOMEONE WHO IS:

• Self-motivated with the ability to use own initiative and make an immediate impact with clients
• An excellent communicator with a professional and friendly phone manner
• A problem solver – good decision making is an essential part of this role
• A time manager who can complete assigned tasks on time and manage their own workload
• Able to work on their own initiative without supervision and in a team situation
• Capable of working in a highly pressurised environment
• An enthusiastic team player with a co-operative approach to problem-solving
• An excellent troubleshooter

Layered Protection
Smarter, Safer, Stronger IT.