Help Desk Analyst – Summer Internship

JOB OVERVIEW

Providing professional and friendly remote & telephone support to our client base. Troubleshooting and monitoring our client’s server/network environment. Manage remote systems, perform routine day-to-day system security and backup checks, highlight any issues on our client sites raising service ticket and escalating as required. Carrying out IT administration. Installing, configuring and troubleshooting of IT related hardware and software. Communicating progress and issues both internally and to clients. Recording in detail all work carried out within a call logging system and document management system Ensuring service level agreement targets are met.

HAVE YOU GOT

• A third level relevant technical qualification or alternative

• Student pursuing a Computer Science & Information Technology or equivalent qualification with an IT component

• Previous intern experience in similar IT role or in MSP an advantage

• Excellent communication skills with fluent spoken and written English

• Excellent interpersonal, organisational and documentation skills

• The ability to take ownership of issues and follow through to resolution

WE NEED SOMEONE WHO IS

• Self-motivated with the ability to use own initiative and make an immediate impact with clients
• An excellent communicator with a professional and friendly phone manner
• A problem solver – good decision making is an essential part of this role
• A time manager who can complete assigned tasks on time and manage their own workload
• Able to work on their own initiative without supervision and in a team situation
• Capable of working in a highly pressurised environment
• An enthusiastic team player with a co-operative approach to problem-solving
• An excellent troubleshooter