Kilkenny: 056 778 6882 | Dublin: 01 525 2181 | Carlow: 059 918 6728

Help Desk Analyst


Providing professional and friendly remote & telephone support to our client base. Troubleshooting and monitoring our client’s server/network environment. Manage remote systems, perform routine day-to-day system security and backup checks, highlight any issues on our client sites raising service ticket and escalating as required. Carrying out IT administration. Installing, configuring and troubleshooting of IT related hardware and software. Supporting senior engineers on project installs Actively seeking opportunities to improve client’s IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Communicating progress and issues both internally and to clients. Recording in detail all work carried out within a call logging system and document management system Ensuring service level agreement targets are met.


  • A third level relevant technical qualification or alternative
  • A minimum of 1 years experience providing remote support in a helpdesk role
  • Experience supporting Win7/Win10 devices and/or Microsoft 365 stack e.g. Exchange, SharePoint, OneDrive, Teams, Intune
  • Professional certifications, in particular around Microsoft 365 an advantage
  • Excellent communication skills with fluent spoken and written English
  • Excellent interpersonal, organisational and documentation skills
  • The ability to take ownership of issues and follow through to resolution


  • Self-motivated with the ability to use own initiative and make an immediate impact with clients
  • An excellent communicator with a professional and friendly phone manner
  • Fluent in written and spoken English
  • A problem solver – good decision making is an essential part of this role
  • A time manager who can complete assigned tasks on time and manage their own workload
  • Able to work on their own initiative without supervision and in a team situation
  • Capable of working in a highly pressurised environment
  • An enthusiastic team player with a co-operative approach to problem-solving
  • An excellent troubleshooter
  • Methodical

What’s in it for you:

  • Competitive Salary
  • Half-day off on your birthday
  • Discounted purchase of IT hardware and software
  • The backing of an amazing team

Business Profile


Kilkenny, Ireland

IT Services