LUXURY HOTEL INTRODUCES PREMIUM SERVICES THROUGH MANAGED NETWORK & CLOUD SOLUTIONS

THE PEMBROKE HOTEL is an award winning 4 Star hotel in the heart of Kilkenny City and boasts 74 bedrooms, a state of the art business centre and multiple corpo-rate meeting rooms. With the expansion of the hotel’s services to include top of the range managed offices and free wireless access throughout the hotel, the Pembroke was aware that it needed to deploy new broadband network services and to migrate some of its data to the cloud to ensure that 4 star services were delivered at all times to both corporate and leisure customers.

Through conducting a comprehensive business requirement assessment across key departments within the hotel, Business IT Solutions (BITS) identified that, in addition to issues with the existing broadband network, the hotel’s data management system, including customer databases and reservations systems, was under performing.

A complete, managed IT solution was needed that would enable the hotel to contin-ue to focus on day to day operations management while outsourcing IT Support, Net-work Support & Proactive Maintenance Services to IT experts with a proven track record of providing solutions to hospitality businesses.

THE CHALLENGE

The broadband network was somewhat disjointed and especially difficult to manage internally since the hotel had begun to expand its services. Wireless access points were located throughout the hotel but the wireless service was shared with the ho-tel’s administration network. This often led to issues where the system lacked band-width availability and suffered from intermittent faults with both the wireless and hotel networks.

To improve service quality and coverage, the hotel decided to deploy a new wireless network to provide internet access throughout its premises so that there would be effectively 2 separate networks in place within the hotel.

The wireless network needed to be easy to install and maintain and also needed to reduce costs so as to enable the hotel to provide complimentary broadband ser-vices to customers.

In addition, the hotel’s data (including res-ervation system and customer databases) was being backed up locally, operating through the local network.

“We engaged Business IT Solutions to provide us with a more managed approach to our IT Services than what we had in place previously. The network was somewhat dis-jointed and not easy to manage especially as we expanded our services (such as the busi-ness centre managed offices and free wireless access throughout the hotel and business centre). BITS came in and took over the management of the network and for the first time we had a true, fully outsourced solution. We’ve been very happy with their ap-proach and the overall improvement in the IT network. Business IT Solutions are very pro-active and are working with us on an on-going basis to continue to develop the network.”

John Ryan, Hotel Manager

THE SOLUTION

Following an in depth survey of the prem-ises and a cloud migration compatibility study , BITS identified a number of suitable broadband network providers and cloud based solutions.

The hotel chose UPC as its primary broad-band provider and Digiweb as the backup system. BITS configured the failover setup using Lancom Firewall Routers as well as high-performance managed switches. BITS also provided Power over Ethernet (POE) wireless access points throughout the hotel. The failover system ensures that, should one provider go down, the other automatically kicks in. The system has been deployed over the existing net-work cabling infrastructure—the POE func-tionality eliminating any worry about pow-er outlets. The management of the wire-less network is now done via a single management console so that any problems can be easily identified from a single device.

In addition, the POE functionality and high speed broadband has allowed for the sim-ple roll-out of IP telephones for tenants in the Business Centre. Training to staff on this system was provided so that staff on-site can now handle customer enquiries relating to the WiFi service. For data man-agement BITS identified the need to move the backup of the local data to the cloud and introduced their online backup soft-ware to provide secure data management and storage.

IMPACT

The hotel now provides guests with the high quality complimentary broadband service befitting a leading hotel—the inter-mittent problems are gone and there is improved Wifi coverage.

From a commercial perspective, the sys-tem has saved money on installation and management.

The system now also provides low-cost VoIP voice communications for tenants of the Business Centre.
These improvements have been intro-duced with absolutely no disruption to the Hotel’s provision of services to its guests and tenants.

BUSINESS PROFILE

ORGANISATION
Pembroke Hotel

LOCATION
Kilkenny, Ireland

SECTOR
Hospitality/ Tourism

BITS Solutions
Managed Solutions
Network Services
Cloud Solutions

Products/Applications
Server Hardware
Firewall Router
Network Switches
Hosted Exchange

BUSINESS BENEFITS
  • Improved service quality: Improved Wifi coverage
  • Lower Costs: Off site, cloud based hosting means more efficient resource allocation.
  • Easy management: Systems maintenance and management outsourced to BITS.
  • High performance: Reliable technology that is compatible with both new and existing software.